Hello @ellabri ,
Welcome to the community,
If you do not have a phone or sim only contract with EE, then you cannot buy accessories online or via the phone, as they are paid on a monthly basis along with your monthly contract.
You can, however, go to a high street EE store and buy the AirPods or any accessories there.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
