charged amount without finalizing the plan

[Dayvsonlayon]

I was trying to make the plan to buy the cell phone, I did the whole process and it took me a while to pay, when I paid the down payment, the process came back from the beginning and deducted the money from the account

 

[Katie_B]

Hello @Dayvsonlayon. 

Welcome to the community. 

If you were not happy with the plan selected before the payment was taken please give us a call and our customer care team will be able to help further. 

Katie