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Discussion about Apple's range of devices including unlocking your device

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Adding an Apple Watch to plan

I’m trying to add an Apple Watch to a sim only plan. I’ve selected a plan that uses the same number as my phone, however on checkout I need to either transfer my number to the new sim (with a pac code) or get a new number (and lose my existing number...

Bill778 by • Investigator
  • 18093 Views
  • 14 replies
  • 2 Helpful

Resolved! Trade in

I have sent back my old phone as a trade in on the 14 Oct 2024 and I keep getting messages to say you haven’t received it. I have proof of return/postage. 

Resolved! Transfer IPhone data

Do you need access to WIFI to transfer data?just go a new iPhone 16 and need to transfer from my old iPhone 11.Is there a way round this?

Subscription not found

I recently switched from BTTV and broadband to EETV  and broadband. The TV box works fine. My issue is that when I open the EETV app on my phone I get an error msg AJ910. I can use the app and have paired it to the new box but I can’t ask the box to ...

AlanG35 by • Explorer
  • 580 Views
  • 1 replies
  • 3 Helpful

Apple Watch confusion in store

Been into local EE store. Wanted to add Apple SE to my plan and give the watch as gift. Had 2 staff say the person receiving the gift cannot use watch for calls and that I am the only one that can. 2 others have told me the person receiving can use i...

Amcm1 by • Explorer
  • 459 Views
  • 2 replies
  • 0 Helpful

Apple Watch No Connection error

My Apple Watch is connected to my mobile but says no connection within the mobile data section on my watch. I’ve tried to restart both but still the same issue. Any ideas how to resolve as I’ve tried everything suggested? 

A1mee by • Investigator
  • 2854 Views
  • 17 replies
  • 0 Helpful

Resolved! Trade In Issues

Hey everyone!So I recently upgraded to the IPhone 16.And I opted for the Trade In. I’ve had the phone nearly a month, and sent my phone back over two weeks ago.And I don’t seem to have received any form of credit, and my bill hasn’t been altered to r...

Matt2701 by • Explorer
  • 630 Views
  • 3 replies
  • 4 Helpful

EE Blacklisted my iphone by mistake

Hi all, i live in Sweden, and 3 weeks ago my phone lost network, after a lot of investigations with Apple and my mobile operator in Sweden, they discovered that my phone got blacklisted by EE, nobody know why, i bought my phone ( iphone 14 pro ) new ...

zuralo by • Visitor
  • 702 Views
  • 1 replies
  • 0 Helpful
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