Apple Devices

Regarding my new i phone delivery

Hello i ordered iphone 13 pro max yesterday but today i received a massage from ee for further information to progress order could you tell me please what i have to do?

Why do I need a separate extra line & new number for my Apple Watch 7 ?

I have two lines with EE , both pay monthly and have an ipad pro and a iphone 13 pro max. I bought my watch from Apple direct. Couldn't connect as app said you cannot have an additional line at the moment. Apple said i do not need a new line and numb...

Purchase date and location

Help pls!My son took his iPhone 11 in the sea accidentally and it is now dead! Many fixes have tried and failed. The insurance company want proof of purchase and we have no idea when or where we got it as various family members have had a few iPhones...

Data Gifting

I want to gift data from my I watch to I phone, both devices are on my account.

Wrong bills with my apple watch

I bought 10GB for my apple watch series 7.The problem is that the App Watch shows that I did not have a data plan for my Apple Watch and requires me to set up mobile data for my watch. When I log in to the EE website by clicking the ‘Set Up Mobile Da...

iPad add on

Can I add 5g to my iPad Air from my existing eve plan?

Resolved! No internet on wifi following EE network settings update

My iPhone 7 had a message “needs restart following EE network setting being updated”. After restart I have no Internet on wifi. It’s on the hotel wifi. My wife’s phone works fine. I’ve reset network settings but no change.

iPhone upgrade delivery

Hi I’m tracking my order through ee an it’s stating ‘we can’t show your details right now’ but I’ve had confirmation email my sons phone is on the way but can’t track and haven’t recieved a text from dpd. I placed the order Thursday morning. Can you ...

Apple Music

Hi, I get Apple Music free as a smart benefit. Apple Music has been activated and displays as one of my 3 active smart benefits in the my EE app. I have also received the following text message from EE, “Hi from EE. Apple Music has been added to your...

Owning your handset

Does anyone know how long it takes before you actually own the handset? I can’t afford my phone bill anymore and want to leave my contract but don’t know if I can take my handset and phone number with me.