Hello @Chloetoohey8 ,
Welcome to the community,
Did you shop online or over the phone? If so you do have 14 day cooling off period, and can return the phone and go back to your previous one. No cooling off period if bought at an EE high street shop.
What have you found disappointing with this new phone?
I am still using the pro max 12.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
