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Discussion about Apple's range of devices including unlocking your device

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Sent a different replacement phone

Hi all,So I lost my iPhone 14 Pro Max 256GB on EE. I phoned the insurance team to make a claim since I got insurance with them of which it was successful. Only to find out after getting an email that the device being sent is a different colour to min...

Resolved! Unlocking Iphone 12

I have just changed providers from EE and I wish to get my old iPhone 12 unlocked so I can sell it. The local EE shop couldn't help and told me I could do it online. As I've transferred everything to my new phone, I'm unable to use the old one.  I've...

yorkman by • Visitor
  • 2158 Views
  • 4 replies
  • 4 Helpful

Insurance

Anyone else made claim for lost phone and been told to wait 72hours for the back office? Or does it happen any sooner in other peoples experiences 

Bibi123 by • Investigator
  • 902 Views
  • 7 replies
  • 1 Helpful

Customer Service

Recently 'forced' to leave Plusnet Mobile, and was apprehensive about joining EE, compounded by the fact that my Data usage inexplicably went through the roof without accessible information in 'My EE'!  Filled in a form on their website, received a c...

NormanOr by • Explorer
  • 516 Views
  • 1 replies
  • 0 Helpful

Reset password problem

Tried resetting my password recently (after forgetting it) to get into the EE app on an iphone 11.I entered my email adress and clicked the reset password link.I was taken to a screen that said a passcode had been sent to my email adress. There was a...

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