@bettyjames21 ,if Apple cannot back up your phone, have you checked how much storage you have? If it is full, you can either delete some of the old storage or pay to enable more storage, in order to be able to back-up IPhone, you can check this in settings.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
