17-04-2026 11:16 AM - last edited on 17-04-2026 12:42 PM by Leanne_T
Where is my order please - xko
[mod edit: removed order details from the community]
Solved! See the answer below or view the solution in context.
17-04-2026 12:38 PM
Hello @Sophbancroft21 ,
Welcome to the community,
Please remove your order number as per forum rules.
We have no account access nor do we know who you are, this is a public forum, you would have to speak to customer service to find out more.
17-04-2026 12:38 PM
Hello @Sophbancroft21 ,
Welcome to the community,
Please remove your order number as per forum rules.
We have no account access nor do we know who you are, this is a public forum, you would have to speak to customer service to find out more.
17-04-2026 01:22 PM
Welcome to the Community, @Sophbancroft21
Whilst we can't directly check your order, we can give an idea of the general timescales based on when you ordered.
What model of phone did you go for here, including the colour and storage version, and what date did you order too?
Peter