What can EE do to help locked iphone?

JREEAccount1 · ‎06-10-2024

Yesterday I got a security alert from apple over an attempt to access my iCloud in a foreign country, in a panic I changed my passwords including my phone passcode. I used the new passcode a few times but went on to forget it and have been locked out for almost a day now. I read your provider can help you unlock your phone but I’ve seen conflicting reports what they can do. For example, if I were to go to an EE shop could they assist in unlocking my iPhone?

XRaySpeX · ‎06-10-2024

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎06-10-2024

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎06-10-2024

Hi @JREEAccount1

Are you sure that alert was genuine. Hope you didn't click on the link as those messages/emails could be the scam.

What service has locked you out?

iPhone passcode.
iCloud account.
EE Sims

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

JREEAccount1 · ‎06-10-2024

It was a warning sent to me from iCloud so I’m confident that it was a genuine alert. I have forgotten my passcode as in my rush (or more so stupidity) I didn’t think to write it down anywhere.

bristolian · ‎06-10-2024

A picture of the OP's phone screen - or at the very least, confirmation of the exact wording of the error message, would go a long way here.