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Apple Watch

水晶cc
Investigator
Investigator

Do you know how to connect your phone card and watch to esim?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

 You open the watch app and select setup cellular.    Are you  contract customer for your iPhone ?  You can not setup a cellular watch tariff if your a PAYG customer you need to be on contract that includes a sim only contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

7 REPLIES 7
Northerner
EE Community Star
EE Community Star

Hi @@

You need a separate tariff for your watch.

https://ee.co.uk/help/mobile/smart-watches/set-up-my-apple-watch

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

how😭

Chris_B
EE Community Star
EE Community Star

 You open the watch app and select setup cellular.    Are you  contract customer for your iPhone ?  You can not setup a cellular watch tariff if your a PAYG customer you need to be on contract that includes a sim only contract. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Where can I sign the contract

Lesley_W
EE Community Support Team

Hi @水晶cc 

Welcome to our community. 

If you follow the steps @Northerner and @Chris_B have shared, it will allow you to set up a pay monthly plan for your watch.

Let me know how you get on.

Lesley

IMG_9606.png

I don't know what to do 

Alex_H
EE Community Support Team

@水晶cc That message would suggest the plan you are trying to setup the watch with is not a compatible plan. Are you on a pay monthly phone contract or SIM only contract? Or is your number on Pay as you go?

Because as mentioned earlier in the thread your phone number will need to be on a contract plan to be able to setup a linked watch plan.

Alex