Watch abroad

LPV01ts
Visitor

‎30-07-2023 12:10 PM

Hi my Apple Watch won’t connect to the mobile network in france

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎30-07-2023 12:27 PM

Hello @LPV01ts ,

Welcome to the community,

Your Apple Watch will only work via bluetooth when abroad, so will need to be near your phone, if you do not have your phone with you, then it will not work.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Chris_B
EE Community Star
EE Community Star
In response to Schockwave

‎01-08-2023 08:36 PM

@LPV01ts   That’s because your only paying to roam with your phone, your watch is a separate contract to your phone and roaming isn’t available to watch contracts. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.