Roaming abroad

Tams2462
Investigator
Investigator

‎02-08-2023 01:24 PM

I am currently in America. I bought the roaming pass so I can use my data but I received a message from EE saying I need to buy roaming data to be able to use my phone abroad. When I look at the EE app it says I have a roaming pass attached to my phone  but when I click on the link on the message received from EE it states that I have zero roaming data attached to my account. What do I do?

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7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

‎02-08-2023 01:37 PM

@Tams2462   Has your billing cycle started again since you’ve been there ?  
 
 Did you also enable roaming on your EE account before you left the UK ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Tams2462
Investigator
Investigator
In response to Chris_B

‎02-08-2023 01:45 PM

I got a message saying 

“Great, your phone is now set up to be used for roaming in any country.

For hints and tips on using your phone while abroad visit https://ee.co.uk/help/help-new/roaming-and-international” 

So I think so 

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Chris_B
EE Community Star
EE Community Star
In response to Tams2462

‎02-08-2023 01:47 PM

@Tams2462   If you text BLANCE to 150 what does it return. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Tams2462
Investigator
Investigator
In response to Chris_B

‎02-08-2023 01:52 PM

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges).

Your current allowances are: Unlimited minutes while in the EU & selected ROW countries, Unlimited minutes while in the EU & selected ROW countries, Unlimited UK minutes and Unlimited UK texts.

it says 


You have 102.0GB remaining of your 102.0GB data allowance.

This will refresh 02 Sep 2023.

You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown.

For a summary of your recent invoices and payments reply BILL or for info on our other Text Services, reply HELP or go to ee.co.uk/text150

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Leanne_T
EE Community Support Team
In response to Tams2462

‎02-08-2023 02:06 PM

Hi @Tams2462 

Can you access data at all or are you taken to to the purchase an add-on page? 

Can you make calls and send texts? 

Leanne 🙂

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Tams2462
Investigator
Investigator
In response to Leanne_T

‎02-08-2023 02:08 PM

It takes me straight to the add on page, I cannot make texts or calls 

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Leanne_T
EE Community Support Team
In response to Tams2462

‎02-08-2023 02:11 PM

Thanks @Tams2462 

This sounds like roaming is not set up for you on the account to use the roaming add-on. 

To check this and get this resolved you would need to call us from any other phone on +44 7953966250 and the team will be happy to help. 

Leanne.