Witi

ST58E
Investigator
Investigator

‎03-08-2023 08:42 AM

My phone will not remember my home broadband and I’m constantly on 4G and using all my allowance every time I’m at home I have to re put it in, but the minute I use my phone it reverts back to 4G ??

0 Helpful
4 REPLIES 4
ST58E
Investigator
Investigator

‎03-08-2023 08:50 AM

My phone will not remember my home broadband and I’m constantly on 4G and using all my allowance every time I’m at home I have to re put it in, but the minute I use my phone it reverts back to 4G ??

0 Helpful
Leanne_T
EE Community Support Team

‎03-08-2023 10:16 AM

Hi @ST58E 

Thanks for coming here. 

What device are you using? 

Can you connect other devices to your home broadband WiFi? 

Leanne.

0 Helpful
ST58E
Investigator
Investigator
In response to Leanne_T

‎03-08-2023 10:35 AM

iPhone SE it’s over 2 years old

Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to Leanne_T

‎03-08-2023 10:37 AM

Have you tried resetting the network settings? @ST58E 

To do this go to Settings > General > Reset > Reset Network Settings, this will remove any saved WiFi passwords and you will need to connect again. 

Can you connect other devices to your home broadband WiFi? 

Leanne. 

0 Helpful