Upgraded apple watch but can’t set up mobile data?

[127emily]

I had a previous apple watch plan paired to my iphone, but i upgraded it to Series 8 with unlimited data. Received it yesterday however when i try to set up mobile data  on my iphone it says it’s not compatible with my plan and need to set it up as a family member. I see lots of other posts about this but no easy solution. Can someone help? 

[Jon_K]

Hi @127emily 

I'd recommend getting in touch with our tech team so they can check you're on the correct plan.

They'll be able to help you get this working.

Jon

[garetc]

This happened to me a few months ago. 

The lovely lady in CS managed to switch me to a pair plan quite easily in the end!