Trying to upgrade, contract ended on 28th of Feb this year, I have selected phone and contract , but when checking out I have a problem, I get all the way trouble setting up the direct debit and the app then when I click to say the account details ( which are the same ones on my account say number of attempts exceeded try later, I have been trying since Saturday in both the app and website, not having much look with the website ax that keeps saying I can’t upgrade yet even though I am out of contract or it shows no options for upgrade?
if I text to check my upgrade date it says
“Sorry we cannot process your request, please try again a little later.”
anyone had this problem before, I work nights so trying to sort this out is diccicilt as I sleep during the day when phone lines are open
