Unlocking Iphone 12

yorkman · ‎10-05-2023

I have just changed providers from EE and I wish to get my old iPhone 12 unlocked so I can sell it. The local EE shop couldn't help and told me I could do it online. As I've transferred everything to my new phone, I'm unable to use the old one. I've tried ringing them from my new phone but the option I needed was unavailable. Can anyone help me to unlock my old phone, please?

Chris_B · ‎10-05-2023

@yorkman Your device isn’t locked. If you open settings>general>about and scroll down to Network Provider Lock it’ll say No Sim restrictions.

alternatively just text UNLOCK to 150 and it’ll give you a text response of the network lock of your device

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

XRaySpeX · ‎10-05-2023

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎10-05-2023

@yorkman Your device isn’t locked. If you open settings>general>about and scroll down to Network Provider Lock it’ll say No Sim restrictions.

alternatively just text UNLOCK to 150 and it’ll give you a text response of the network lock of your device

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

jtarouca · ‎24-08-2023

What do you do if your switch has been done so you can't actually call anyone from your mobile anymore as the EE sim doesn't work??

Leanne_T · ‎24-08-2023

Hi @jtarouca

Is the device locked to EE? Have you tried another network SIM card?

If so, you can use the Device unlock (ee.co.uk) form to unlock the device.

Leanne 🙂