Unlimited watch data on “essentials plus” plan

[azing]

Hi everyone. 
I currently have a sim only essential plan for £13 a month (after EE broadband discount) and pay £7 a month for my Apple Watch plan separately. If I change my plan to the “essential plus” plan for £16 with unlimited watch data, will my £7 a month watch plan then get automatically discounted or do I actually need to cancel the watch plan to then re-add it after I’ve switched sim plans (which seems like a faff when it’s the same watch plan either way). 

[Matt_124]

I would be mentally prepared to have to cancel and re-add it, not sure how robust the system is that detects it and discounts it.

Not sure it's something anyone has ever tried/fed back on here so could be worth a go and see if it does it automatically (would probably take until the next billing date to catch up).

But if that fails when it is removed and re-added, it should then become discounted.

[chistery]

I thought I remembered someone had tried and it did work, but it also depends what type on plan you are on now, if it's the same "unlimited £7 add on", for example.

If you don't mind possibly paying for a few extra days,  I'd wait 48 hours, if you don't get the text informing you the discount has been applied, remove it, and re-add it, wait another 48 hours.

Hopefully you'll get a text like this after a bit...

[HylianDred · Accepted solution]

So after a lot of running around with customer services the last month and given a number of different answers, I’ve had confirmation in writing from them stating that the Essentials Plus Plan does indeed give you free unlimited watch data. They’ve now since updated their website as a result.

When you attempt to add a new cellular watch plan, it will show as £7, but will be automatically discounted at 100% on the next bill, showing a £0 net charge, so my guess is that upgrading your plan to an Essentials Plus Plan would do the same thing, although this is only speculation.

I did mine today, so I guess we’ll see what happens at the end of the month.

My advice to you would be to call EE on 150 as the representative did mention they can manually add the discount at their end provided it is a live contract.

Happy saving!!

[Peter_W]

Hey there @HylianDred, I'm glad to hear you managed to get to the bottom of this with our team, and thanks for coming back to share this with the Community 😊

You take care, and all the best for the New Year too!

Peter

[HylianDred]

Further to the above, you’ll receive a message similar to the below confirming that the discount is indeed 100%.

Hope this helps.

[StephyC]

Im case this info is helpful to anyone else....

I switched from BT Broadband to EE Essentials Plus plan Dec'24 - my sim plan includes 5× mobiles (hubby & kids). This included purchase of S24 on flex pay (for me) and a free Galaxy Watch 7 (Bluetooth version).

This was my first watch and I (wrongly) assumed it could be used independently from phone, (should have researched first, but it was the run up to Christmas!).

Since my teen has been experiencing some health issues, this month I decided to gift her my Watch 7 and purchase the Watch 6 Classic (LTE) for myself: win-win as my teen gets the most accurate health data, and I get a cellular watch that can power share from my S24!

Adding my watch at home resulted in an error code, so I decided to nip over to the nearby EE store (Glasgow Fort) to add a cellular plan for my Watch 6 Classic, rather than join the call centre queue. Glad I did, as I was in store for almost 2hrs, and that was with the help of a very friendly (and patient) EE employee in store. 

Seemed that buying my Watch 6 via private sale, (I didn't think to mention this explicitly),  threw a bit of a spanner in the works initially. Since I didn't buy the Watch 6 from EE it looked like I would have to pay the £8 cellular charge, (apparently a price increase, but later came in at £7), and I accepted this. In total we, (the EE shop employee and I), spoke to at least 7 people from the call centre, and eventually got everything set up 10mins after the store should have closed. On the plus side, all the call centre employees went out of their way to be helpful and the store employee remained really positive and helpful, despite being held up after their closing time.

Interesringly, today I noticed a string of texts from 'EE Cust Service' (150) referring to my "complaint" that arrived shortly after I left the store, culminating in a final text that closed my 'complaint' and confirmed, "your 100% watch discount has been applied to your account". Delighted, since I wasn't aware I had raised a 'complaint' and hopefully the discount continues.

In summary, I hope this info might be helpful to others, and while it seems a complex, time consuming, frustrating and convoluted process - for such a simple add-on - I'm grateful all employees remained helpful, and for the positive end result. Hopefully the process can be simplified going forward.

[Leanne_T]

Hi there @StephyC 

Thanks for coming to the community and sharing your experience and feedback for the guides in store. 

Glad this is all sorted for you. 

Have a great week. 

Leanne.