Unable to view order documents

[Micky1892]

 Hello

Pre-ordered iPhone 15 Pro yesterday and had to sign various documents. However, I’ve received the below SMS this morning advising me of further documents to view, however, I can’t find where these are available in My EE. Can anyone point me in the right direction please.

[James_B]

Is your device agreement information showing in the bills and payments tab in the My EE app @Micky1892?

James

[Micky1892]

No, only details about my Essentials Plan

[Micky1892]

Actually, ignore my previous message, it’s still showing my current plan on the bills and payments tab

[James_B]

No problem @Micky1892 

Please give us an update once your plan has changed.

James

[darrelltuk · Accepted solution]

Hey Micky1892.

I found it , after logging into MyEE online, and confusingly it's under 'Bills & Payments'. Once you're there you'll find 'Your documents' on the bottom left. When I do the same via the MyEE app though, documents are under 'Plans & Subscriptions'.

I hope that helps and wish the EE staff had had the training to know this, even better if the app and website had the same information in the same place.

Cheers,

Darrell. 

[Kirsty011282]

I’m having the same issue, received a message this morning with the exact same thing, but unable to find this document 

[Christopher_G]

Hi @Kirsty011282 

If you're using the My EE app, it will be under the 'Plans & Subscriptions' section.

Chris

[fromafricatomal]

Hey, 

I'm having the same issue but I can't find the Documents on the MyEE (online) or on the MyEE app in neither of those places you indicated.

Any ideas? 
Thanks in advance

[Leanne_T]

Hi @fromafricatomal 

Have you received the phone and the plan and contract dates have changed in your My EE? 

Leanne.

[fromafricatomal]

Hi,

No I haven’t received anything.
I did get a message to say I have new documents but they can’t be seen anywhere…?

Thanks