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Transitioning to eSIM (iPhone 14s)

mbdrake76
Established Contributor
Established Contributor

‎09-09-2022 09:10 PM

I know that in the US, the iPhone 14 models are all going eSim only.  I doubt this is happening in the UK and that we'll still need to swap physical SIMS.  But what I'd like to know is whether the process of moving to an eSIM/replacing an eSIM has improved, because it looks like one has to wait on the post for the eSIM QR code.

Is this still the case, or an eSIMs be ordered/replaced/activated via the EE account itself?

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22 REPLIES 22
mbdrake76
Established Contributor
Established Contributor

‎13-09-2022 03:19 AM

Just to update everyone - upgraded to iOS 16 today and used the EE app to replace the current SIM with an eSIM.  Everything worked perfectly and now I've removed the physical SIM.  So I should be ready to move everything across via Bluetooth as @Chris_B mentioned when the iPhone 14 Pro Max comes.

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Leanne_T
EE Community Support Team
In response to mbdrake76

‎13-09-2022 07:59 AM

Thanks for coming back and letting us know @mbdrake76

Leanne.

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Chattoe
Contributor
Contributor
In response to Chris_B

‎13-09-2022 01:48 PM

I take it both phones .. new and old .. have to be on iOS 16 for this to work as it should?

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Chris_B
EE Community Star
EE Community Star
In response to Chattoe

‎13-09-2022 01:49 PM - edited ‎13-09-2022 01:50 PM

@Chattoe   Yes.   It’s an iOS 16 feature 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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uvarvu
Established Contributor
Established Contributor

‎15-09-2022 09:04 PM - edited ‎15-09-2022 09:10 PM

Does EE support eSIM Quick Transfer then?

EDIT:  Looks like they do!   I’m shocked.

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uvarvu
Established Contributor
Established Contributor
In response to uvarvu

‎16-09-2022 12:01 PM - edited ‎16-09-2022 12:29 PM

Actually it looks like a no.   Account is ineligible when I try the transfer.

EDIT: Worked via the website...

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FastLaneJB
Contributor
Contributor
In response to uvarvu

‎16-09-2022 01:33 PM

Did it work straight away? I downloaded my eSIM from my old iPhone on the EE app, scanned it and after an hour of trying to activate the SIM told me to call EE. I've called but been told up to 12 hours and a text says 24 hours for it to activate.

Honestly I don't blame Apple for this as they've put all the tech in for this to work smoothly but it's been a pain every year I get a new iPhone on eSIM with EE. I have to do eSIM as I use the physical SIM for a work SIM card but also in theory it's a more secure option as if phone ever stolen they cannot just pop the SIM out to take it off the network. Just wish EE did this better.

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uvarvu
Established Contributor
Established Contributor
In response to FastLaneJB

‎16-09-2022 01:49 PM

Yep it was instant via the website.   Just wish the quick transfer worked directly as well.

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FastLaneJB
Contributor
Contributor
In response to uvarvu

‎16-09-2022 03:20 PM

I'd just be happy with it working at all. It's still not activated, I can see on the website it says it needs to be activated and gives me the ability to try it but then says something went wrong. Honestly this shouldn't be that hard.

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pcfarrar
Visitor

‎16-09-2022 03:28 PM - edited ‎16-09-2022 03:34 PM

I've got the same issue used the app on my old iPhone and selected replace my eSIM. Scanned the QR code on my new iPhone 14 Pro and it's just stuck on activating. eSIM in my old iPhone is still working.

UPDATE - logged into the EE website on my PC and there was an option highlighted "activate eSIM". Did that and it sent a text to my old phone and then it activated on my new one 5 mins later.

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