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Transfer e-sim to new phone

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Uturn
Explorer

‎12-11-2020 05:13 PM

Hi. I have my new iPhone arriving tomorrow and I will need to transfer the esim from my old iPhone to the new one. How do I do this? Please note that I have purchased the new iPhone directly from Apple and not EE. Thanks. 

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Leanne_T
EE Community Support Team
In response to TeamGrieves

‎01-06-2023 07:49 AM - last edited on ‎20-02-2024 04:03 PM by

Hi @TeamGrieves 

Thanks for coming here. 

If you are transferring the eSIM to your new device there should be no charge, as you are not ordering a new eSIM.

Please see our What is an eSIM Help page and then look under the Can I transfer my SIM or eSIM to my new phone? section for more details 🙂

Leanne. 

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sambobmac
Contributor
Contributor

‎12-11-2020 07:20 PM

You’re not able to transfer an e-sim and instead will need to get a replacement e-sim sent out to you.

 

In normal circumstances you could just pop into an EE store for it, but as they’re shut you’ll need to contact CS to get them to post a replacement. 

 

Give 150 a call, or try and get on the webchat in MyEE

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Uturn
Explorer
In response to sambobmac

‎13-11-2020 05:46 PM

So I ordered a replacement eSIM and hopefully it arrives tomorrow. What happens after that? Does it automatically have my number or do I need to call EE customer support up to do something?

 

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sambobmac
Contributor
Contributor
In response to Uturn

‎13-11-2020 05:50 PM

I think you’ll just need to activate it once you’ve got it on your new phone,

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-an...

 

This guide should help outline the next steps

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smallfish
Established Contributor
Established Contributor
In response to Uturn

‎23-10-2021 10:35 PM

Did they charge for the 'new' eSim?

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Random6754
Visitor
In response to smallfish

‎08-11-2021 03:32 PM

Yes they do, its less than £1.50. Sorry, cant remember the exact amount

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Carolinej80
Investigator
Investigator

‎11-01-2022 09:57 PM

Yes it can be done as I have just done it. Set everything up on your new phone first and keep old phone switched on as you will receive a pin on it. Here is how you do it.  Go on your EE app and log in. Tap on three lines in top corner. Go to settings/device/replace my sim/chose the correct phone number of e sim/go to instant download/select the device for e sim download to the correct phone/ download activate where you will then get a PIN number on your old phone. Enter this on new phone/ activate. I did this and it didn’t work so I panicked and rang EE. They advised me is can take 24 hours however in good old fashion technology I switched device on and off again and hey presto it’s worked. Hope this helps. 

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mlb10
Visitor
In response to Carolinej80

‎12-01-2022 03:16 PM - edited ‎12-01-2022 03:20 PM

Hi Carolinej80 - Do you still need to order a new e-sim for the new phone first?  Or do you just get the EE app on the new phone and follow your steps?

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Nutmix
Investigator
Investigator
In response to sambobmac

‎26-01-2022 05:53 AM

The marked solution is not a solution.  The article asks how to transfer an esim not a SIM card

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Carolinej80
Investigator
Investigator
In response to Nutmix

‎26-01-2022 07:43 AM

This is how you transfer your esim not a sim. Mine is working great. I also have a lobster actual sim in my phone as I spend time in Spain. 

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