I ordered an iphone 12 as upgrade to my phone. I chose this phone as it had a next day delivery. I received an email telling me to wait for an email with a tracking number, that I never received.
As there was no sign of the delivery I called the customer service, they said DPD made a delivery attempt and left a note, but they never rang my bell nor did they leave a note.
I wanted a next day delivery because I needed the new phone before leaving the country, now I need to wait for another week before it will be delivered.
That's a terrible service and I regret upgrading with EE. I should have picked another service. I'm sure there's not this kind of issue with Vodaphone. I will leave as soon as I possibly can, and I encourage everybody to do the same.
Terrible service.
