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Sim problem with lost message

Nalafein
Explorer

Hi i damaged my phone I put my sim to previous device iPhone 11 but can find last message what I get on my iPhone 14 Pro Max cause is gone. I didn’t save number this was a my customer and in this txt message was adress pick up from I need this person. Can u help me get this txt message back is so important for me please.

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

@Nalafein , not sure what you expect anyone in the forum to do, if you have not saved it in backup, but if you did not delete the message on damaged phone, it should still be there, are you not able to start your phone up and see if it gets to your other phone?

I have an IPad, where all messages are there as well as on my phone, or would be the same with an Apple Mac if you set these up to receive them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

@Nalafein  If you use messages in the cloud it’ll be on the other device when you sign back in to your Apple account.  If you don’t use this and don’t have a backup from the 14 then the message is gone.    Message in the cloud is found by clicking settings/your name at the top/iCould and on the left click messages. This has to be enabled already for messages in the cloud and this will make all messages appear across all your Apple devices.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.