Hello @Lindad35 ,
Welcome to the community,
We would have no idea , this is not customer service, there is no account access, you will have to speak to customer service to find out, this is a public forum.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.
