SIM and eSIM cards

Scot-AmStudent · ‎29-08-2023

I upgraded my phone on the 13th of August at a T-Mobile store in California. I upgraded from an iPhone 11 to an iPhone 14. I did not realise that this would result in me losing the ability to use a physical SIM card in my phone. For context, I have my American phone number as an e-SIM card, and my EE SIM card as a physical SIM card. Now, I am unable to access my UK phone number, which I need so that I can communicate with friends and contacts in the UK, and generally thrive at university. Is there anything that you can do to convert a physical SIM card to an e-SIM card? I still have physical possession of the SIM card, and I return to St Andrews on 6 September. I have been unable to find how to convert the SIM card to an eSIM on the EE app. Thank you all in advance.

Christopher_G · ‎30-08-2023

Hi @Scot-AmStudent

Welcome to the community.

If you have a pay monthly contract, you will be able to convert your SIM to an eSIM when you get back to the UK. If it's pay as you go, it won't be available, as @XRaySpeX said.

Chris

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XRaySpeX · ‎29-08-2023

If your EE SIM is on PAYG, you can't get an eSIM from it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎30-08-2023

Hi @Scot-AmStudent

Welcome to the community.

If you have a pay monthly contract, you will be able to convert your SIM to an eSIM when you get back to the UK. If it's pay as you go, it won't be available, as @XRaySpeX said.

Chris