Reserved data

[Nannoo33]

I have data but I’m using reserved data as well?

why would this be

[Leanne_T]

Hi @Nannoo33 

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Speak soon 🙂

Leanne.

[Nannoo33]

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges).

Your current allowances are: Unlimited UK minutes and Unlimited UK texts.

You have 117.5GB remaining of your 125.0GB data allowance.

This will refresh 16 Mar 2024.

You have used 746.66MB of free data this billing period, Reply FREE USAGE  to see a full breakdown.

Have BT Broadband with us? Text DOUBLEDATA to 150 and (subject to a few eligibility checks) we'll double your Mobile data allowance.

For a summary of your recent invoices and payments reply BILL

You can do even more on the EE App. Get the app for free at ee.co.uk/download-ee-app

[James_B]

Where do you see that you're using reserved data, @Nannoo33?

James

[Nannoo33]

On your data usage it gives you a breakdown 

[James_B]

Do you have any data passes (video, gaming etc.) added to your plan, @Nannoo33?

James

[Nannoo33]

No 

[Nannoo33]

How do I get it please

[Chris_B]

@Nannoo33  I’ve had this also in the past it’s  nothing to worry about it doesn’t cost you anything it’s just stay connected data.  I don’t know why or how it happens especially when you still have a data allowance to use.