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Phone and watch have both stopped working

Barbados11
Investigator
Investigator

iPhone and Apple Watch have both stopped working on

My account but my other phones are working

3 REPLIES 3
Michael_D
EE Community Support Team

Hi @Barbados11 

Thanks for coming to the community.

What is happening with your phone and watch? 

Do you have signal showing on them both?

Are there any error messages displayed?

Michael

It keep going loosing signal it works then stops
Sent from my iPhone
Michael_D
EE Community Support Team

Thanks @Barbados11 

Is this just happening in one location or has it been different areas?

I know you mentioned the other phones were fine, but can you check any areas where you have been seeing the signal drop on our network checker to see if there are any problems?

Michael