23-01-2024 05:13 PM
The personal hotspot feature seems to have stopped working for me with the latest version of iOS. When I connect from my MacBook to my iPhone 13 pro using a USB-C to lightning cable I get no connection. If I look at the network connects it says "status not connected - iPhone USB is disabled because another network is connected. Untick the box below to connect anyway. " The box is unticked. If I try connecting over WiFi I don't seem to get a valid IP address. It used to work perfectly.
24-01-2024 07:59 AM - edited 24-01-2024 07:59 AM
Hi @neil_cm17
Thanks for coming back to the community.
Have you tried the troubleshooting provided on the If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular) – Apple Support (UK) page?
Leanne.
25-01-2024 07:13 AM
I have the same issue. I can restore some connectivity when using wifi by going to `Settings` > `Details for connected network` > `TCP/IP` and setting `Configure IPv6` to `Automatically`. This setting seems to turn it self off intermittently and I still have connection issues in that I can see the internet but things like corporate VPN are completely broken which never used to be the case.
I've been through the support article and even hard restored my phone from backup. Both macOS and iOS are fully patched.
It feels like a dodgy carrier settings update as it appeared out of nowhere over xmas
25-01-2024 08:45 AM
Hi @paulio1987
I would suggest getting in touch with our tech guides, they will run some troubleshooting with you and help you further 🙂
Leanne.
28-01-2024 09:16 AM
Thanks for this, it temporarily sorted the problem for me. Hopefully an update will fix it properly.
28-01-2024 09:58 AM
@neil_cm17 Both iOS and Mac have recently had updates. It's worth making sure they're up to date before doing anything else. 17.2 did have problems and was pulled by Apple.