Transfer SIM to new 4G Doro 6820, need to keep all texts on old 3G Doro 6620

[EESandwich]

Hello all,

Hope you can help.

My elderly mother has an old Doro 6620 Unlocked 3G phone, which now struggles to find a 2G signal/function now that 3G coverage has been turned off in our village. Due to this we have purchased a Doro 6820 Unlocked 4G phone.

For personal reasons, my mum wants to keep all texts/photos/voicemails to remain on the Doro 6620 phone - the text messages are stored on the phone, photo's on memory card. 

If I take the EE SIM out of her old 3G Doro 6620 and put the SIM into her new 4G Doro 6820 - will all her text messages remain on her old 3G Doro 6620, even though it will no longer have any sim in it. Will the texts then stay on the 3G Doro 6620 phone forever?

I cannot take any risks in losing any of the texts/photos/voicemails from the old 3G Doro 6620 so I need to be 100% sure before I try anything.

Many thanks

[Chris_B]

@EESandwich  The texts will remain the old phone when you take the sim out.    

[EESandwich]

Hi @Chris_B 

Many thanks for the reassuring answer and confirmation the text will remain on my mums  old 3G Doro 6620 phone.

What about any voicemails on the 3G Doro 6620, will they be accessible via my mum's new  4G Doro 6820 phone once I transfer her EE sim to it?

Thanks.

[Chris_B]

@EESandwich  Voicemail will still be accessible via the new device.  These are not on the old device. 

[bristolian]

Voicemail is a network function, messages are not saved on either your phone or the SIM.

You merely use a phone (need not even be your own mobile) to access your voicemail service.

[XRaySpeX]

The only things that might get transferred with the SIM are some contacts. Most contacts are usually held on the phone itself but some might be held in the SIM.

Doesn't Doro provide some sort of app for transferring your personal data between its phones, so she doesn't need to keep on having 2 phones?

[EESandwich]

Hi @XRaySpeX 

Unfortunately I don't think Doro have any app/software I can use to extract data, as the phones run Mocor OS.

That said, it's definitely worth me raising it with Doro, just in case they have something.

Thanks.

[EESandwich]

Hi @XRaySpeX 

Many thanks - apologies for the delay in replying, yes, unfortunately not - I did raise a support call with Doro and this is what they came back with. 

From Doro Support...

1 - If you take the SIM card out of the 6620 you won't have access to MESSAGES, the SMS center is not accessible without a SIM card.
2- Photos will stay into the phone memory.
3 - I am sorry but this phone is too simple, there is not app to transfer files.

[Mary1956]

Hi,

We have exactly the same problem with the 3g switch off no signal for my dad anywhere!

He has texts from his brother he's not long lost, can you confirm that you were able to keep/view the messages in anyway?

My dad really doesn't want to change the phone but it's a danger him being without signal all the time too 😞

Thank you

[bristolian]

---

@Mary1956 wrote:

We have exactly the same problem with the 3g switch off no signal for my dad anywhere!

---

Anywhere that had 3G coverage would also have overlapping 2G service, which any 3G phone would use.