Ordered phone never turned up

[Mattbocking]

I ordered a phone from EE on Saturday and paid extra for next day delivery. I took the day off work so I could receive this and unfortunately never arrived. I then took another day off to wait for this and still nothing. I am now out the money I paid for extra delivery as well as have taken two holiday days for this and have recieved no confirmation of any sort for this. 

[Katie_B]

Hello @Mattbocking. 

Thanks for coming here. 

I'm sorry you have not yet received your new phone. 

Could I please confirm what phone you ordered? including the colour and memory size. 

Did you place this order over the phone or online?

Katie

[Northerner · Accepted solution]

Hi @Mattbocking 

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

Thanks