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iphone 16 plus

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otti4kay
Visitor

‎25-09-2025 04:08 PM

I ordered a iphone 16 plus on monday 21st of september 2025 saying id get a next day delivery, today is thursday 25th of september 2025 and i still haven’t received anything. I have a holiday on tuesday 30th and I want to know where my phone is!

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Northerner
EE Community Star
EE Community Star

‎25-09-2025 05:17 PM

Hi @otti4kay 

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎25-09-2025 05:17 PM

Hi @otti4kay 

Have you checked EE order tracking: https://ee.co.uk/help/orders

You should also download the DPD app.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.