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Ordered iPhone 18 pro max glacier 256gb Sunday as a add on to my account

Profile closed
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No delivery date still even though it stated next day delivery?

1 SOLUTION

Accepted Solutions
Katie_J
EE Community Support Team

Hello @Profile closed. 

Thanks for ordering with us. 

The current wait time for the iPhone 18 Pro Max Glacier 256GB is within 28 days. 

At the time you placed your order Sunday October 4th, the wait time was more than 28 days. 

As soon as your order begins to progress you will receive updates. 

Katie

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@Profile closed  I think you’ll find it says usually delivered the next day.. and if there’s a backlog of orders via the add to plan you’ll be waiting a bit longer. 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
Katie_J
EE Community Support Team

Hello @Profile closed. 

Thanks for ordering with us. 

The current wait time for the iPhone 18 Pro Max Glacier 256GB is within 28 days. 

At the time you placed your order Sunday October 4th, the wait time was more than 28 days. 

As soon as your order begins to progress you will receive updates. 

Katie

Profile closed
Not applicable

Shouldn't the site be updated to state that then rather then 1 day delivery, I would of gone elsewhere had I known that but thanks for the reply 

Katie_J
EE Community Support Team

Hi @Profile closed. 

I understand your frustration.

The link provided shows the timescale is correct. 

Please could you send me a screenshot of what you can see so I can get this updated?

Katie