Order

[BritDavies26]

I ordered a new phone on 5th January around 1:12am, it’s now the 7th January 6:27am and I’ve still not had the email for the order number/tracking and the money has come out of my account 

[Chris_B]

@BritDavies26  have you checked your spam folder ? 

[BritDavies26]

Yes ive checked and nothing 

[Chris_S]

Hi @BritDavies26 

What was the make, model, colour and memory size of the phone that you ordered please?

Chris S

[BritDavies26]

Iphone 17 pro max, deep blue, 256GB

[Chris_S]

Thanks for letting me know @BritDavies26 

I've just checked our stock page, and it looks like if you ordered your phone on the 5th of January, the expected dispach time is around 14 days.

Chris S

[BritDavies26]

Okay, when would I get an email for order reference/tracking number 

[Chris_S]

Hi @BritDavies26 

You usually receive your order confirmation email right after your order has been processed.

If you can't see your confirmation email in your inbox, it's worth checking your spam folder to see if it's in there.

When your order has been passed to our couriers DPD, you'll get a text with a delivery tracking reference.

You can track your DPD delivery on DPD's order tracking page.

Chris S

[BritDavies26]

I’ve checked my spam its empty and even searched EE and nothing 

[Chris_S]

Thanks for checking @BritDavies26 

If you'd like more information about your specific order, I'd recommend giving us a call so a guide can take your details and locate your order.

Chris S