Order iphone which is cancelled but upfront costPayment not received

[saifhayat]

I made a order od Iphone 14 pro 512 gb on 27 January 2023

and paid 50 pounds upfront cost,

Order got cancelled after two days, but payment not recieved till date 13.02.2023

[Chris_B]

@saifhayat  You’ll have to call customer services about this. 

[saifhayat]

I already done the call but didn't received any appropriate answer. And
payment not received .

[James_B]

Hi @saifhayat,

What were you advised when you called?

James

[saifhayat]

They said that, i will recieve refund within 5 days, but not recieved

[James_B]

Hi @saifhayat,

Please get in touch with Customer Care so the team can chase this up for you.

They'll be happy to help. 🙂

James

[saifhayat]

I am being tired of all this with ee, made a huge mistake of tried to buy
iPhone from ee.

[James_B]

I'm sorry for any inconvenience caused @saifhayat 

Our Customer Care Team will be able to check why your refund has failed and reprocess it for you.

James

[saifhayat]

Hi,
It has many days past and no response from your end,

[Katie_B]

Hello @saifhayat. 

Following your previous post did you manage to speak with our customer care team?

Katie