Order cancelled

YVANNAHG · ‎10-12-2025

My order is placed on Dec 6 was just cancelled and getting through to talk to someone about it has been a nightmare!

Debbie_G · ‎10-12-2025

Welcome to the community.

I’m sorry to hear your order has been cancelled and it’s been difficult to get through to someone.

Have you been able to speak with our team yet? If not, I’d recommend calling our Sales team on 0800 956 6000. they can take a look at the order for you and see why this has been cancelled. If any more information is needed, they will be able to help get this sorted.

Debbie

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Chris_B · ‎10-12-2025

@YVANNAHG But have to talked to anyone ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Debbie_G · ‎10-12-2025

Hi @YVANNAHG.

Welcome to the community.

I’m sorry to hear your order has been cancelled and it’s been difficult to get through to someone.

Have you been able to speak with our team yet? If not, I’d recommend calling our Sales team on 0800 956 6000. they can take a look at the order for you and see why this has been cancelled. If any more information is needed, they will be able to help get this sorted.

Debbie