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Old sim new phone

JadeMeade1
Visitor

I have just put my sim I’ve always had from my iPhone 13 into my iPhone 16 and I cannot make calls? I have WiFi calling on. It just says failed. But on my WiFi I can text and use WhatsApp’s. Can anyone help? 

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

Does the SIM still work in your old phone?

Yes

Michael_D
EE Community Support Team

Hi @Frankt2 

Thanks for coming to the community.

Are you in the same position as the OP or are you seeing something else happen with your phone and SIM?

Michael