Not Received Order reference number and order confirmation mail

[Shairali110]

Hello, 

I have ordered iphone 15 pro max and order has been successfully placed, but i have not received any confirmation mail nor any reference number to track my order, and upfront amount has been also deducted from my account. I also check my spam and juck mail box there is no any email. I am so much in stress now kindly sort this matter asap.

Kind regards

[Northerner]

Hi @Shairali110 

Have you checked your junk/spam folder? 

Thanks 

[Shairali110]

Yes i checked my spam and juck as well, please help ke out

[Christopher_G]

Hi and welcome to the community, @Shairali110 

Which colour and memory size did you choose?

Chris

[Lofty1403]

I’ve just made an order and not even received anything from EE its frustrating 

[Chris_S]

Hi @Lofty1403 It's great news to hear that you've completed an order with us 🙂

Did you order the product via our website or over the phone?

Chris S

[Lofty1403]

I did it online and not received any confirmation after 

[Chris_S]

Thanks for letting me know @Lofty1403 After the order was completed, the end screen would have displayed an XKO number, did you get to the point where an XKO reference was displayed on the screen?

Chris S

[Lofty1403]

No the screen was blank it took the upfront payment and I’ve had no confirmation or anything 

[Lesley_W]

Thanks for confirming that @Lofty1403 

I'd recommend giving our team a call so they can check your account and see if the order has went through. 

Lesley