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Not Received Order reference number and order confirmation mail

Shairali110
Explorer

‎12-12-2023 10:06 PM

Hello, 

I have ordered iphone 15 pro max and order has been successfully placed, but i have not received any confirmation mail nor any reference number to track my order, and upfront amount has been also deducted from my account. I also check my spam and juck mail box there is no any email. I am so much in stress now kindly sort this matter asap.

Kind regards

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎13-12-2023 05:21 AM

Hi @Shairali110 

Have you checked your junk/spam folder? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Shairali110
Explorer
In response to Northerner

‎13-12-2023 06:55 AM

Yes i checked my spam and juck as well, please help ke out

0 Helpful
Christopher_G
EE Community Support Team
In response to Shairali110

‎13-12-2023 08:14 AM

Hi and welcome to the community, @Shairali110 

Which colour and memory size did you choose?

Chris

0 Helpful