No internet connection

[Stevearnell]

My phone has a good mobile connection but has no internet service. I have tried reboot. Got a message 'Could not activate mobile data network' 

Mobile data is switched ON

[Leanne_T]

Hi @Stevearnell 

Thanks for coming here 🙂

Which device are you using? 

Can you make calls and send texts? 

Speak soon. 

Leanne.

[Stevearnell · Accepted solution]

I have an Iphone. I can make calls.

I managed to fix it. It was my fault. Whilst on holiday I installed a VPN which I cancelled on my return. I fdidn't uninstall the app and the Mobile network setting was set to Automatic, so the phone was trying to connect to the, VPN, which was obviously switched off today, instead of the EE network. 

[Leanne_T]

Thanks for coming back and letting me know @Stevearnell 

Glad this is sorted for you 🙂

Leanne.