New sim paym not working in existing iPhone XR

[Les181]

Hi I’ve inserted my new SIM card into my existing iPhone XR but is not registering. I’ve turned phone on and off, cleaned sim but nothing. Can anyone help pls?

[Chris_B]

@Les181  the sim needs time to activate. You need to allow up to 24 hours it should only take a few through.     Just to check the device is ok to use EE and isn’t locked to a different network? 

[Leanne_T]

Morning @Les181

Thanks for coming to the community 🙂

Have you joined EE and ordered a SIM card? 

Or, is this a replacement SIM? 

Speak soon 🙂

Leanne. 

[Les181]

It’s a new sim on a new network

[Les181]

I was originally with sky and it’s an unlocked phone 

[Leanne_T]

Thanks @Les181

Do you have any signal showing on the phone? 

Speak soon 🙂

Leanne. 

[Les181]

I don’t no

[Leanne_T]

Thanks @Les181

Can you go into Settings > Mobile Dara > Network Selection, does EE show? 

If not, where did you purchase the SIM card? 

Leanne.

[Les181]

I’ve tried taking the sim out and replacing it but I’m now getting no SIM card inserted

[Les181]

It doesn’t no, it it’s just says Add Data Plan.

I purchased the sim from yourselves last week.