New sim paym not working in existing iPhone XR

[Les181]

Hi I’ve inserted my new SIM card into my existing iPhone XR but is not registering. I’ve turned phone on and off, cleaned sim but nothing. Can anyone help pls?

[Leanne_T]

Thanks @Les181

Does any other SIM card work in the phone? 

Leanne.

[Les181]

Yes my existing Sky one still works if I insert it 

[Leanne_T]

Thanks @Les181

Are you in the UK at the moment? 

Leanne.

[Les181]

I am yes

[Leanne_T]

Thanks @Les181

The SIM card should be working for you, do you have any other unlocked phone you can try the SIM card in? 

Leanne. 

[Les181]

My son has tried the sim in his phone and it’s not detecting it. He also put his own ee SIM card in my phone and it worked fine, it’s like the sim is not activated.

[Leanne_T]

Thanks @Les181

In this case, please give us a call on 0800 079 8586 and the team can check this for you. 

Let me know how you get on 🙂

Leanne. 

[Les181]

Okay will do, thank you.

[Leanne_T]

Perfect, thanks very much @Les181

Leanne 🙂