Apple Devices

Trade in pack but no sign of phone

Hi there, I ordered a iPhone 13 pro max at the start of October and it’s been a very very slow process but finally I have received my trade in pack for my phone I will be sending back, I have now received multiple emails and texts telling me it must ...

My iphone SE is switching off

My iphone SE bought a few months ago operates satisfactorily but is switching off and showing low red signal even when there is plenty of charge. Plugging in then to charge shows the high charge percentage at top. Even when phone is switched off comp...

iPhone 12 Pro upgraded to iOS15 - 5G is gone

Hi, have upgraded  my iPhone to iOS 15.0.2 and just noticed I don’t have 5G anymore, just 4G. This is with a EE esim. have already tried to restart my phone. is this happening to anyone else? thanks

i Phone 11 has died completely.

I am currently in USA on holiday. Here until 7th April. My phone has completely died, could EE organize me to get another phone over here? Thank you in advance for your help. 

New sim paym not working in existing iPhone XR

Hi I’ve inserted my new SIM card into my existing iPhone XR but is not registering. I’ve turned phone on and off, cleaned sim but nothing. Can anyone help pls?

Iphone 5s wifi connection

My old iphone 5s intermittently loses connection with my EE Smarthub, and with other routers while out and about. If I switch wifi off in the phone settings, then connection via the EE airwaves is fine.I've tried all the switching on and off combinat...

Does EE sell the original iphone SE or just the iphone SE 2020?

Poor build quality on the iPhone 13 pro max

Morning I upgraded to the iPhone 13 pro max towards the end of December and I have to say yes the phone is fantastic but the quality of the phone is poorive got an apple leather case and regardless of this the bezel chips and scratches already is a j...