I've had a very long on line chat with Richard from EE. He wasn't able to help but that was not his fault. He really did try.
It appears that the number does exist.
We have established that the phone is registered but to whom or what version of name - that is a mystery.
That is it possible that the phone hasn't been used in a way to use credit for over the 3 months so it has probably been somehow deactivated.
We now have to go to a EE store with ID but if the phone is not registered to Mum then we are no further forward as we won't be able to verify the account.
Mum bought the phone from her friend. The friend bought a new EE sim card with new number and credit. We don't know if the friend registered it or not. If she did what details we do not know. They are both in their 80's and sorry to say they are not tech savvy at all. If companies want this demographic to get on the internet, they need to make it much easier for relatives to help them to do this. I cant find out anything because of data protection basically. It appears that we will have to get a new sim and lose the credit of @ £45 mum thinks she had left on the phone.
So, no further forward.
But yes, nothing to do with Facebook!
Thank you for your reply.
I will update with further info when we get it, you never know, it might help someone else one day.
