New phone but no 5g

[Lois1990]

I have just transferred phone from a 13 to a 17 via eSIM but my new phone 5g isn’t working? 

[Bigdbangor]

Unfortunately I had the same problem when i transferred to the 17 pro max . Turns out it was a faulty phone. But in mean time try to toggle airplane mode off then on, that work for me short term 

[Lesley_W]

Hi @Lois1990 

Thanks for coming to our community.

Can I just check is it all internet that isn't working or just 5G? 

Have you used the phone in more than one area yet and had the same issue?

Lesley