New iPhone 16 upgrade- no network

[Romp]

Upgraded and did the phone sets up when it arrived. Everything fine except no network connection at all. Tried everything and nothing happens . Any ideas?

[Northerner]

Hi @Romp 

SIM or Esim. 

Have you tried your old SIM if you have one. 

Thanks 

[bristolian]

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@Romp wrote:

Tried everything and nothing happens . Any ideas?

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Can you be a bit more specific about what "tried everything" means... what exactly have you tried so far?

Does the phone have a SIM in it? Assuming you have a physical SIM, have you moved it from your old phone to your new phone?

[Romp]

hi, put my old sim in the new phone. no new sim with new phone. old one - 14 . new one 16. 

[Romp]

yes, i googled and did all the options said

turning off and on, turning airplane mode off and on, manually selecting network in the settings. 

but nothing. 

[bristolian]

FYI you have a short time after posting to edit, negating the need for multiple short replies.

Does your existing working SIM still work in your old phone?

[Romp · Accepted solution]

update - just got off the phone to EE after 30 mins or so. very helpful and solved the issue.

had to activate a new e-sim for the new phone and go through the routes folowing that. but it worked. 

thank you for your efforts and help

[Ritu_D]

Good morning @Romp 

Thank you for coming back and letting us know everything is now resolved. 

Have a great day.

Ritu