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My phone is in my step dads name but I want it in my name

Meganlye11
Explorer

My stepdad got my iPhone and sim on his EE contract and I have now made an EE account am I able to get my phone put on my EE account 

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

@Meganlye11 : The current owner of the contract, your step-dad, wishing to be moved needs to call CS with both of you available on the line to effect a change of ownership. The other person, you, will need to pass a credit check. They will then be paying for that contract. If you can't do it together CS will give the current owner a password for the other to quote when they call.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

So does changing the ownership mean that the bill just goes onto my ee account, and comes off his and what is the credit check like. 
also my SIM card isn’t working correctly 

You will be responsible for the bill but you may choose any bank a/c to pay it.

You either pass credit checks or you don't. It relies on your credit history & goes on in the background.

Then get your SIM replaced.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@Meganlye11 , if your SIM card is not working correctly, then you can either order a replacement SIM card or go into an EE high street store with photo ID and get a replacement SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

@Meganlye11 wrote:

also my SIM card isn’t working correctly 


In what way is your SIM not working correctly?

The account holder can request a replacement SIM if needed.