Message

[clairew8229]

I cannot send general messages on my phone- I've since got a new phone and sim- and it still won’t send them

I have 3 contacts I can message- the rest fail to deliver-

the shop have said  it’s maybe an issue with my actual phone number- that I need technical support??

any ideas

[Chris_B]

@clairew8229  Have you tried restarting the device? 

[bristolian]

Are you using Android or iOS? is this text messages you're asking about?

[clairew8229]

Yes- it’s a new phone and sim but my number- 

i can’t message or text- I phones or others

[clairew8229]

It’s IOS and it’s not sending messages / texts to other iPhones and other makes-

return as -undelivered-

[XRaySpeX]

When you say "messages" do you mean iMessages or you just informally referring to ordinary SMS texts?

[clairew8229]

Both- have can’t send i messages or send them as a text

Sent from my iPhone

[Christopher_G]

Hi @clairew8229

Is 'My Number' showing correctly in Settings > Phone?

Chris

[clairew8229]

Thanks-I checked and removed the other number attached- messages are still failing to deliver!

Sent from my iPad

[Christopher_G]

Is it still both iMessage and text messages that aren't sending, or just one or the other, @clairew8229?

Chris