Lost phone claim

[Tarun0194]

i lost my phone yesterday.. and I call EE customer care for start claim process. Thay starts claim process I got claim register no. How long its take to get decision... Customer care don't tell approximate times for claim process...

[Katie_B]

Hello @Tarun0194. 

Welcome to the community. 

Is your claim being reviewed?

If yes, has our customer care team advised why?

Katie

[Tarun0194]

Claim in process at the moment..thay don't tell me approximate time of decision.....

That device is my primary device....

[Katie_B]

Hi @Tarun0194. 

I would recommend giving us another call so our customer care team can look for an update. 

Katie

[Tarun0194]

I call just now that giving same answer to me ..

[Katie_B]

Did you ask the team what timescale you should be expecting @Tarun0194?

We have no account access here on the community to chase this further for you. 

Katie

[Tarun0194]

Yeah I ask they tell me I can't tell you even approximate time....

[Katie_B]

I'm sorry to hear this @Tarun0194. 

As soon as there is an update on your claim you will be notified. 

Hopefully, it's not much longer. 

Katie