14-02-2024 02:39 PM
i lost my phone yesterday.. and I call EE customer care for start claim process. Thay starts claim process I got claim register no. How long its take to get decision... Customer care don't tell approximate times for claim process...
14-02-2024 03:00 PM - edited 14-02-2024 03:01 PM
Hello @Tarun0194.
Welcome to the community.
Is your claim being reviewed?
If yes, has our customer care team advised why?
Katie
14-02-2024 03:03 PM
Claim in process at the moment..thay don't tell me approximate time of decision.....
That device is my primary device....
14-02-2024 03:10 PM
Hi @Tarun0194.
I would recommend giving us another call so our customer care team can look for an update.
Katie
14-02-2024 03:11 PM
I call just now that giving same answer to me ..
14-02-2024 03:14 PM
Did you ask the team what timescale you should be expecting @Tarun0194?
We have no account access here on the community to chase this further for you.
Katie
14-02-2024 03:16 PM
Yeah I ask they tell me I can't tell you even approximate time....
14-02-2024 03:17 PM
I'm sorry to hear this @Tarun0194.
As soon as there is an update on your claim you will be notified.
Hopefully, it's not much longer.
Katie