Looking for an update on lost mobile

[Niyanth]

To whom it may concern,

I lost my mobile last month and raised the issue with the EE claims and insurance team. They are saying that they'll call me from over a month, but no one is really calling and not giving proper update.

[Katie_B]

Hello @Niyanth. 

Thanks for coming here. 

I am sorry to hear you lost your mobile phone. 

What was the latest update provided by our Insurance team?

Katie

[Chris_B]

@Niyanth  You need to call them,  this is a public forum that has no access to your account or knows anything about your insurance claim. 

[Niyanth]

Hi Katie,

Thanks for your response.

The team supposed to call me on 2nd of Jan but I didn't received any calls. I made more than 40 calls from last month but no response.

[Katie_B]

Thanks for getting back to us @Niyanth. 

Have you tried calling since your failed call back?

We have no access to Insurance updates here on the EE Community. 

Katie