Iphone15 not connecting to mobile data

[Mike418]

Hi all

I’ve had an iPhone 15 for just over 12 months and all of a sudden it is not connecting to the data network Wi-Fi is ok and calls seem alright but it it will not connect to the network if the Wi-Fi is off or I’m away from home which is a pain as I’m not able to use maps on car play. I’ve checked the settings and Data roaming is turned on and I’ve even tried to resetting the phone but nothing works, any ideas?

[amolsagdeo · Accepted solution]

Update as promised: after calling the technical team, they conducted a network refresh on their end, and data is back working, albeit at very slow speeds. 

[Peter_W]

Thanks for the updates here @Mike418 and @amolsagdeo.

I'm glad to hear our team have managed to help get you connected again!

Fingers crossed things will continue to improve, but if you continue to struggle our team should be able to investigate further from there,

Peter