esim and mobile data connection

kevliam79 · ‎13-01-2026

i have just got a new iphone 17 pro on a monthly plan. i had transferred all that data etc from my old iphone and everything seemed greta but now i cant connect to a mobile signal and i cant access a QR code for the esim.

any help would be great

Chris_B · ‎13-01-2026

@kevliam79 Was your old phone using an eSIM or a physical sim ? Does your old device still show a network connection?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.